Refund Policy

1. Return and Refund Eligibility

We review return and refund requests according to the condition of the item, the reason for the request, the type of product, the timing of the request, and any mandatory rights that apply under relevant consumer law.

A return may generally be considered when an eligible item is unused, unworn, undamaged, and returned in its original condition with any packaging or components that were supplied with it.

We recommend contacting us before sending anything back. Returning an item without first contacting us may delay review or create difficulty identifying the shipment.

2. Return Request Window

If you wish to request a return, please contact us promptly after receiving your order. Early contact makes it easier to review the condition of the item and any delivery-related issue.

Where a specific return period is stated on the product page, checkout, or another applicable store policy, that period will apply together with any non-waivable consumer rights available to you.

If a significant amount of time has passed since delivery, return eligibility may be limited, particularly where the item has been worn, used, altered, damaged, or stored in a way that affects its original condition.

3. Condition of Returned Items

Unless the return concerns a verified defect or incorrect item, products should generally be returned in the same condition in which they were received.

If an item is returned with damage caused by wear, washing, water, perfume, cosmetics, chemicals, pulling, snagging, stretching, or improper storage, it may not qualify for a full refund where permitted by law.

4. Damaged or Defective Items

If your order arrives damaged or you believe the product has a genuine workmanship defect, please contact us as soon as reasonably possible.

To help us review the issue, please provide:

• Your order number
• The email address used at checkout
• A description of the problem
• Clear photographs of the item
• Photos of the packaging where shipping damage may be involved

Please do not discard packaging immediately if the parcel appears crushed, torn, wet, opened, or otherwise damaged during delivery. The packaging may be useful when reviewing a carrier-related claim.

If we confirm that an item is defective or materially damaged, we will review an appropriate resolution, which may include replacement, refund, partial refund, or another remedy depending on the circumstances and applicable law.

5. Incorrect or Missing Items

If you receive the wrong product, wrong quantity, or believe part of your order is missing, please contact us promptly.

Before reporting a missing item, check all packaging carefully. Small jewelry pieces may be placed inside pouches, folded tissue, protective inserts, or small internal compartments.

Please send a photograph showing everything received together with the outer shipping label where helpful. This allows us to compare the delivered parcel with the original order record.

6. Handmade and Natural Material Variations

Maplemuse offers products that may include hand embroidery, woven threads, fabric elements, decorative beads, freshwater pearls, mesh, velvet, and other artisan-style materials.

Small differences between individual pieces may be normal and may include:

• Minor variation in embroidery placement
• Slight differences in thread tension or woven texture
• Small changes in bead spacing or decorative arrangement
• Natural pearl variation in shape, luster, surface, or tone
• Slight fabric or dye-lot color differences
• Differences caused by lighting, photography, or device displays

These characteristics are not automatically considered defects when they are inherent to the handmade process or natural material.

7. Order Cancellations

If you wish to cancel an order, contact us as soon as possible after purchase.

Cancellation may be possible before preparation, processing, production, or fulfillment begins. Once an order has entered preparation or has been shipped, cancellation may no longer be possible.

For products requiring special preparation, hand finishing, or individualized work, cancellation options may become limited sooner than for standard ready-to-ship products.

If an order has already shipped, the request may need to be handled under the applicable return process rather than as a cancellation.

8. Refund Processing

If a refund is approved, it will generally be issued to the original payment method used for the purchase unless another method is required by law or agreed in writing.

After we issue a refund, your bank, card provider, or payment service may require additional time to post the funds to your account.

We do not control the processing speed of banks, card issuers, digital wallets, or other financial institutions.

Partial Refunds

In some situations, a partial refund may be appropriate instead of a full refund. Examples may include a minor issue that does not materially prevent use of the item or a mutually agreed resolution to avoid unnecessary return shipping.

Refund Confirmation

When a refund is issued, confirmation may be sent to the email address associated with the order.

9. Return Shipping and Original Shipping Charges

Responsibility for return shipping depends on the reason for the return and applicable law.

If the return is due to a confirmed error by Maplemuse, such as an incorrect item or verified defect, we will review the appropriate return-shipping arrangement.

If the return is based on preference, fit, change of mind, or another non-defect reason, return shipping may be the customer's responsibility where permitted.

Original shipping fees may be non-refundable except where required by law or where the refund is connected to a verified store error.

10. Items That May Have Return Restrictions

Certain products may have special return limitations where permitted by law. These may include:

• Personalized or customized items
• Items made to specific customer instructions
• Products marked as final sale
• Products that cannot be resold for hygiene reasons after use
• Items materially altered after delivery
• Products damaged through improper care or use

Any applicable product-specific restriction should be read together with mandatory consumer rights in your jurisdiction.

11. Sale and Promotional Items

Sale products and promotional purchases may be subject to the same general return standards unless the product or promotion clearly states different conditions.

If an item is expressly marked “Final Sale,” return eligibility may be restricted to the extent permitted by applicable law.

12. Gifts

If you received a Maplemuse item as a gift and believe there is a product issue, contact us with any available order information.

Refunds are normally issued to the original payment method, so gift recipients may not be able to receive a direct cash refund unless otherwise required or agreed.

13. Chargebacks and Payment Disputes

If you believe there is a problem with an order, we encourage you to contact us before filing a payment dispute. Many issues can be resolved more quickly through direct review of the order and shipment information.

If a chargeback or payment dispute is opened, we may provide relevant order, communication, tracking, and transaction records to the payment provider as part of the dispute process.

14. Consumer Rights

Nothing in this Refund Policy is intended to limit rights that cannot lawfully be excluded under applicable consumer-protection law.

If local law provides you with additional cancellation, return, repair, replacement, or refund rights, those rights will continue to apply.

15. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our products, store operations, customer-service procedures, shipping methods, or legal obligations.

The latest version will be published on maplemuse.store with an updated effective date where appropriate.