Privacy Policy

Personal Information We Collect

The information we collect depends on how you interact with the website. You may provide some information directly, while other information may be collected automatically through ecommerce, security, analytics, or device technologies.

Information You Provide Directly

You may provide personal information when you:

• Place an order
• Create or use a customer account
• Contact customer support
• Ask a product or shipping question
• Request a return or refund
• Sign up for marketing communications
• Submit information through forms
• Participate in a promotion or customer survey

Please provide only information reasonably necessary for the relevant request. We do not need highly sensitive personal information for ordinary shopping or customer-service inquiries.

Information Collected Automatically

When you use our website, certain information may be collected automatically through cookies, pixels, log files, device identifiers, and related technologies.

This may include browser information, general location derived from IP address, device characteristics, website interactions, cart events, checkout activity, referral pages, session information, and security signals.

For more information about these technologies, please review our Cookie Policy.

How We Use Personal Information

We may use personal information for the following business and operational purposes:

• Processing and fulfilling orders
• Confirming payments and transactions
• Preparing shipments and providing tracking information
• Responding to customer-service inquiries
• Managing returns, refunds, or order problems
• Preventing fraud, abuse, and unauthorized activity
• Maintaining website security and performance
• Complying with legal, tax, accounting, or regulatory requirements
• Improving our website and shopping experience
• Sending marketing communications where permitted

Legal Bases for Processing Where Applicable

Depending on your location and applicable privacy law, our processing of personal information may rely on one or more recognized legal bases.

Shopify and Ecommerce Providers

Maplemuse uses Shopify technology to operate our online store. Shopify may process information necessary to provide ecommerce hosting, storefront functionality, checkout, account features, security, fraud prevention, transaction infrastructure, and related services.

Information may therefore be processed by Shopify and other service providers supporting our store.

The exact providers involved can vary depending on the payment method, shipping service, analytics configuration, marketing tools, and other features used at the time of your interaction.

When We May Share Information

We do not need to publicly disclose customer information in order to operate our store. However, certain information may need to be shared with service providers for legitimate business purposes.

Recipients may include:

• Shopify and ecommerce infrastructure providers
• Payment processors and financial-service providers
• Shipping carriers and logistics providers
• Fraud-prevention and security services
• Analytics and website-performance providers
• Email, customer-support, or communication providers
• Professional advisers where reasonably necessary
• Government authorities where disclosure is legally required

Service providers should receive only the information reasonably necessary for the service they perform, subject to their own legal and contractual obligations.

Payments

Payment information is generally processed by third-party payment providers rather than stored directly by Maplemuse in complete payment-card form.

We may receive limited transaction information such as payment confirmation, payment status, payment method type, billing details, and identifiers necessary to associate payment with an order.

Payment providers may use information for authorization, fraud prevention, regulatory compliance, and transaction processing under their own terms and privacy practices.

Shipping and Delivery Providers

To deliver an order, relevant information may be shared with shipping providers, carriers, customs-related services, or logistics partners.

This information may include recipient name, delivery address, telephone number, email address where required, package information, tracking identifiers, and customs-related information.

International shipments may also require information to be processed by destination-country customs authorities or local delivery partners.

Marketing Communications

Where permitted, we may send emails or other communications about new products, collections, promotions, store updates, or related Maplemuse content.

You may unsubscribe from promotional email communications using the unsubscribe option included in the message or by contacting us.

Transactional communications, such as order confirmations, shipping updates, refund notices, security messages, or responses to customer-service requests, are different from promotional marketing and may still be sent where necessary to manage a transaction.

Cookies and Similar Technologies

We may use cookies and related technologies to support essential website functions, remember preferences, analyze store performance, improve navigation, maintain security, and, where permitted, measure or personalize marketing.

Some cookies are necessary for shopping cart, checkout, login, security, and other essential ecommerce features. Other cookies may be optional depending on your location and applicable law.

Please review our Cookie Policy for more detailed information.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including transaction completion, customer service, fraud prevention, accounting, tax, legal compliance, dispute resolution, and legitimate business recordkeeping.

Retention periods may differ depending on the category of information and applicable legal requirements.

When information is no longer reasonably necessary, it may be deleted, anonymized, or retained only where legally required.

Data Security

We use reasonable organizational and technical measures intended to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.

However, no internet transmission, website, database, or electronic storage system can be guaranteed to be completely secure.

Customers should also protect their own account credentials, devices, and email accounts and should avoid sharing passwords or sensitive payment information through unsecured communication channels.

Your Privacy Rights

Depending on where you live, you may have legal rights relating to your personal information. These may include rights to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion in certain circumstances
• Request restriction of certain processing
• Object to certain processing
• Withdraw consent where processing relies on consent
• Request data portability where applicable
• Opt out of certain forms of targeted advertising or data sharing where required by law

These rights are not absolute and may be subject to exceptions, verification requirements, legal obligations, fraud-prevention needs, and record-retention requirements.

Submitting a Privacy Request

To submit a privacy-related request, contact us at service@maplemuse.store.

We may need to verify your identity before completing certain requests. Verification helps protect customer information from unauthorized access or deletion.

If an authorized agent submits a request on your behalf where permitted, we may request evidence of the agent's authority and may also verify your identity directly.

International Data Processing

Our ecommerce providers and other service providers may operate in multiple countries. As a result, personal information may be processed or stored outside the country where you live.

Where required, appropriate legal mechanisms may be used to support international transfers of personal information.

The privacy protections available in another jurisdiction may differ from those in your home country.

Children's Privacy

Maplemuse is not intended to knowingly collect personal information from children in circumstances where parental consent or other legal authorization is required.

If you believe a child has provided personal information through our website inappropriately, please contact us so we can review the situation.

Third-Party Websites

Our website may contain links to external websites, social media services, payment pages, tracking pages, or other third-party services.

Maplemuse is not responsible for the privacy practices of independent third parties. We encourage you to review their privacy policies before providing personal information.

Do Not Track and Privacy Signals

Some browsers and devices provide privacy preference signals, including Global Privacy Control or similar technologies.

Where applicable law requires recognition of such signals and where the technology is supported, we may process them as a request to opt out of certain forms of data processing associated with that browser or device.

The effect of privacy signals may differ by jurisdiction and by the tools enabled on the website.

Sale or Sharing of Personal Information

Privacy laws in some jurisdictions use specific definitions for the “sale” or “sharing” of personal information, including certain advertising or cross-context behavioral advertising activities.

Where our use of advertising or analytics technologies falls within those legal definitions, eligible users may have opt-out rights.

We do not interpret ordinary disclosures to shipping carriers, payment processors, or service providers necessary to complete a customer transaction as selling customer information for money.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in technology, legal requirements, store features, service providers, or business practices.

When we update this policy, we may revise the effective date shown at the top of the page. Where required by law, additional notice may be provided for material changes.